NOX X-HERO WHITE

Order Processing and Delivery Schedule

Once you place an order on our website, our team begins processing it as soon as possible. For better planning, please refer to the following timeline:

Order Preparation Time

Driving time:
1 to 2 business days (Monday to Friday)

Shipping Transit Time

Estimated transit time:
3 to 8 business days (Monday to Friday)

Total Shipping Time (Preparation + Transit)

Estimated total time:
4 to 10 business days (Monday to Friday)

Order Deadline

Order cutoff time:
4:00 PM
(GMT+01:00) Central European Time (Madrid)

Orders placed after this time will be processed the next business day.

Order Confirmation

After completing your purchase, you will receive an email with the confirmation and details of your order.
Once your order has been shipped, we will send you a shipping confirmation email that includes the tracking number and link. You will also receive a notification when your order has been delivered.

Shipping Carriers

We work with trusted carriers to guarantee safe and punctual delivery:

• Mail
• DHL

Shipping Zones

We currently ship within Europe. All orders are shipped from our warehouse located in Spain.

Shipping Costs

All prices are expressed in euros (€) .

• Orders over €59: Free shipping
• Orders under €59: Flat rate of €4.95
  

Lost Packages

If your order appears as delivered but you haven't received it, please follow these steps:

• Please verify the shipping address provided.
• Check possible delivery locations near your home.
• Check with neighbors or people who may have received the package.
• Contact the carrier using your tracking number

If your package is officially declared lost, please contact us immediately with your order number. We will offer a reshipment or a refund , according to your preference.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email.
Tracking updates may take up to 24 hours to appear in the carrier's system.

Delivery Delays

Although we make every effort to meet estimated deadlines, delays may occur due to a high volume of shipments or unforeseen circumstances on the part of the carrier.
If your order does not arrive within the estimated time, we recommend contacting our customer service team.

Return Period and Eligibility

We accept returns within 30 days of delivery , provided the following conditions are met:

• The products must be new, unused and in their original packaging.
  

• The item must not show any signs of use, damage, or wear.

• The refund must be requested within the established timeframe.

• Returns are accepted for both defective and non-defective products.

Damaged or Defective Products

If you receive a damaged or defective product, please notify us as soon as possible by providing:

• Order number

• Clear photographs of the product and packaging

• A brief description of the problem

After reviewing the case, we will offer a replacement, exchange, or full refund , as appropriate.

Refund Process

Once the return has been received and inspected, we will notify you by email regarding the approval or rejection of the refund.

If approved:

• The refund will be processed to your original payment method.
  

• The refund processing time is up to 10 days
  

• You will receive a confirmation email once the refund has been issued.

Late or Unreceived Refunds

If you haven't received your refund yet:

• Please double-check your bank account or payment method
• Contact your bank or card provider, as processing times may vary.
• If the problem persists, contact us at info@padeldirecto.com or +34 691 45 24 51
  

Items Not Eligible for Return

We do not accept returns in the following cases:

• Used products or products in less than new condition

• Requests made after 30 days from delivery

• Items returned without following the corresponding authorization process

Changes

We accept product exchanges , provided that:

• The item meets the return conditions

• The application must be made within the established deadline.

• The product is available in stock

We recommend carefully reviewing the product description before placing your order.

Return address

Shield Street 36
29688 Estepona, Málaga
Spain

Return Method and Costs

• Return method: By post

• Return label: Downloadable and printable

• Replacement cost: No cost

• Return shipping costs: No additional charge

• Refund period: Up to 10 days

Cancellation Policy

Orders can only be cancelled if they have not yet been processed or shipped. To request a cancellation, you must contact us as soon as possible after making your purchase.