Terms of service

GENERAL DESCRIPTION
Welcome to Padel Directo. The terms "we," "us," and "our" refer to Padel Directo. Padel Directo operates this store and website, including all information, content, features, tools, products, and services to provide you, the customer, with a selected shopping experience (the "Services"). Padel Directo uses Shopify technology to provide the Services. This website and online store, operating under the Padel Directo brand, is owned and managed by Prime Padel Spain SL (CIF: B23987241).

The following terms and conditions, and all policies referenced herein (the "Terms of Service" or "Terms"), describe your rights and responsibilities when using the Services.

Please read these Terms of Service carefully, as they contain important information regarding your legal rights and include areas such as disclaimers and limitations of liability.

By viewing, interacting with, or using our Services, you agree to comply with these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or the Privacy Policy, you must not use our Services.

SECTION 1: ACCESS AND ACCOUNT
By accepting these Terms of Service, you confirm that you are at least the age of majority in the state or province where you reside and that you have given consent for any of your minor dependents to use the Services on devices that you own, purchase, or manage.

To use the Services, including accessing our online stores, browsing them, or purchasing any product or service we offer, you may be asked to provide certain information such as your email address, billing address, payment method, and shipping address. You represent and warrant that all information you provide in our stores is accurate, current, and complete, and that you have all necessary rights to provide such information.

You are solely responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer, sell, assign, or license your account to another person.

SECTION 2: OUR PRODUCTS
We have made every effort to display our products and services as accurately as possible in our online stores. However, the colors or appearance of a product may differ depending on the device you use to access the store and its display settings.

We do not guarantee that the appearance or quality of any products or services you purchase will meet your expectations or exactly match those displayed in our online stores.

All product descriptions are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit quantities of any products offered to any person, geographic region, or jurisdiction.

SECTION 3: ORDERS
When you place an order, you are making an offer to purchase. Padel Directo reserves the right to accept or reject your order for any reason at its sole discretion. Your order will not be accepted until Padel Directo confirms acceptance. We must receive and process your payment before accepting your order.

Please review your order carefully before submitting it, as Padel Directo may not be able to accommodate cancellation requests once an order has been accepted. If we do not accept, modify, or cancel an order, we will attempt to notify you using the email address, billing address, or phone number provided at the time of purchase.

Your purchases are subject to returns or exchanges only in accordance with our Refund Policy.

You represent and warrant that your purchases are for personal or household use only and not for resale or export for commercial purposes.

SECTION 4: PRICES AND BILLING
Prices, discounts, and promotions are subject to change without prior notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be stated in the order confirmation email you receive.

Unless expressly stated otherwise, published prices do not include charges for taxes, shipping, handling, customs processing, or import fees.

Prices listed in our online stores may differ from those offered in physical stores or other online stores operated by third parties. From time to time, we may offer promotions through the Services that may affect pricing and are governed by separate terms and conditions. If there is a conflict between promotion terms and these Terms, the promotion terms will prevail.

For all purchases made through our stores, you agree to provide current, complete, and accurate purchase, payment, and account information. You agree to promptly update your account information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you when necessary.

You represent and warrant that (i) the credit card information you provide is true, correct, and complete; (ii) you are authorized to use the credit card for the purchase; (iii) your credit card company will honor the charges incurred; and (iv) you will pay the charges incurred at the published prices, including shipping, handling, and applicable taxes, if any.

SECTION 5: PAYMENT POLICY

At Padel Directo, we offer secure and reliable payment methods to ensure a simple and protected shopping experience. Below you will find all relevant information regarding payments made on our website.

Accepted Payment Methods

We accept the following payment methods:

Credit and debit cards (Visa, MasterCard, American Express, Union Pay, Shop Pay, Google Pay, Apple Pay, Maestro, Klarna, Bizum)

All payments are processed in euros (€).

Payment Security

The security of your information is a priority for us. All transactions are processed through secure payment gateways using SSL encryption technology, ensuring that your personal and financial data are protected at all times.

Padel Directo does not store or have access to your full payment card details.

Payment Confirmation

Once payment has been completed:

You will receive an order confirmation email with the details of your purchase
The order will automatically move to the preparation and shipping process
If the payment is not successfully completed, the order will not be processed.

Failed or Declined Payments

If your payment is declined or not successfully completed, it may be due to one of the following reasons:

Insufficient funds
Incorrect payment details
Security restrictions from the issuing bank
Temporary issues with the payment gateway

In such cases, we recommend verifying the information and trying again or contacting your bank.

Taxes and Charges

All prices displayed on the website include applicable taxes according to current legislation.
No hidden additional charges apply.
The final amount is clearly displayed before confirming payment.

Refunds

Refunds are handled according to our Refund and Return Policy and will be issued using the same payment method used for the original purchase.

The refund processing time is up to 10 days depending on the payment provider and banking institution.

Fraud Prevention

We reserve the right to hold, cancel, or reject orders that may be considered suspicious or fraudulent. In some cases, we may request additional information to verify the transaction before processing the order.

SECTION 6: SHIPPING AND DELIVERY
We are not responsible for delays in shipping or delivery. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events beyond our control. Risk of loss or damage to the products passes to the customer once the order has been delivered to the customer or a person designated by the customer.

SECTION 7: INTELLECTUAL PROPERTY
Our Services, including but not limited to trademarks, brands, text, samples, images, graphics, product reviews, video, audio, and the design, selection, and arrangement of these elements, are the property of Padel Directo, its affiliates, or licensors and are protected by U.S. and foreign copyright and intellectual property laws.

These Terms allow you to use the Services only for personal and non-commercial purposes. You may not reproduce, distribute, modify, create derivative works, publicly display, publicly perform, republish, download, store, or transmit any material from the Services without our prior written consent.

Unless expressly stated, nothing in these Terms grants or shall be interpreted as granting any license or right to use any patents, trademarks, copyrights, or other intellectual property of Padel Directo, Shopify, or third parties.

Unauthorized use of the Services may violate intellectual property laws. Padel Directo reserves all rights not expressly granted in these Terms.

The names, logos, product names, service names, designs, and slogans of Padel Directo are trademarks of Padel Directo, its affiliates, or licensors. You must not use these trademarks without prior written permission from Padel Directo.

The name, logo, product names, service names, designs, and slogans of Shopify are trademarks of Shopify. All other names, logos, product names, service names, designs, and slogans on the Services are trademarks of their respective owners.

SECTION 8: OPTIONAL TOOLS
As part of the Services, we may provide you with access to tools offered by third parties over which we have no monitoring, control, or input.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without warranties, representations, or conditions of any kind and without endorsement. We shall have no liability arising from or related to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms under which the relevant third-party providers provide such tools.

We may also introduce new features through the Services in the future (including the release of new tools and resources). Such new features will also be subject to these Terms of Service.

SECTION 9: THIRD-PARTY LINKS
The Services may contain materials and hyperlinks to websites provided or operated by third parties (including embedded third-party functionality). We are not responsible for examining or evaluating the content or accuracy of third-party materials or websites.

If you choose to leave the Services to access third-party materials or websites, you do so at your own risk.

We are not responsible for any harm or damages related to the purchase or use of goods, services, resources, or content from third-party websites. Please review the policies and practices of such third parties carefully before engaging in any transaction.

SECTION 10: RELATIONSHIP WITH SHOPIFY
Padel Directo uses Shopify technology to provide the Services. However, any sales and purchases made in our store occur directly with Padel Directo. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of the sales between you and Padel Directo, including injuries, damages, or losses resulting from products or services purchased.

You expressly release Shopify and its affiliates from any claims, damages, or liabilities arising from your purchases or transactions with Padel Directo.

SECTION 11: PRIVACY POLICY
All personal information collected through the Services is subject to our Privacy Policy, which can be reviewed here, and certain personal information may also be subject to Shopify’s Privacy Policy, which can be reviewed here. By using the Services, you acknowledge that you have read these privacy policies.

Since the Services are hosted on Shopify, Shopify collects and processes personal information related to your access and use of the Services to provide and improve them. Information you submit through the Services may be transmitted to and shared with Shopify and third parties located in countries outside your own. For more information about how we, Shopify, and our partners use your personal information, please review our Privacy Policy.

SECTION 12: COMMENTS
If you submit, upload, post, email, or otherwise transmit ideas, suggestions, comments, reviews, proposals, plans, or other content (collectively, “Comments”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Comments in any medium and for any purpose, including commercial use.

For example, we may use this license to manage, provide, evaluate, improve, and promote the Services.

You represent and warrant that:
(i) you have all necessary rights to the Comments;
(ii) you have disclosed any compensation or incentives received related to the submission of the Comments;
(iii) your Comments comply with these Terms.

We are not obligated to keep Comments confidential, provide compensation for Comments, or respond to Comments.

We may monitor, edit, or remove Comments that we determine, at our sole discretion, to be unlawful, offensive, threatening, defamatory, obscene, or otherwise objectionable, or that violate intellectual property rights or these Terms.

You agree that your Comments will not violate any third-party rights, including copyright, trademark, privacy, or personal rights, and will not contain unlawful, abusive, obscene, or malicious content.

You may not use a false email address, pretend to be someone else, or otherwise mislead us or third parties regarding the origin of any Comments. You are solely responsible for the Comments you submit and their accuracy.

SECTION 13: ERRORS, INACCURACIES, AND OMISSIONS
From time to time there may be information on the Services that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability.

We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).

SECTION 14: PROHIBITED USES
You may access and use the Services only for lawful purposes.

You may not use the Services directly or indirectly:

(a) for illegal or malicious purposes
(b) to violate international, federal, provincial, or local laws or regulations
(c) to infringe our intellectual property rights or those of others
(d) to harass, abuse, insult, defame, intimidate, or discriminate against anyone
(e) to submit false or misleading information
(f) to upload or transmit material that does not comply with these Terms
(g) to send spam, chain letters, or unsolicited communications
(h) to impersonate another person or entity
(i) to engage in any conduct that restricts or inhibits others from using the Services

You also agree not to:

(a) upload viruses or malicious code
(b) reproduce, duplicate, copy, sell, or exploit any part of the Services
(c) collect or track personal information of others
(d) spam, phish, scrape, or crawl the website
(e) interfere with or bypass security features of the Services

We reserve the right to suspend, disable, or terminate your account without notice if we determine that you have violated these Terms.

SECTION 15: TERMINATION
We may terminate this agreement or your access to the Services at our sole discretion at any time without prior notice. Your responsibility for outstanding amounts will remain in effect until termination.

The following sections will survive termination: Intellectual Property, Comments, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.

SECTION 16: DISCLAIMER OF WARRANTIES
Information presented through the Services is provided for general informational purposes only. We do not guarantee the accuracy, completeness, or usefulness of this information.

The Services and all products offered through them are provided “as is” and “as available” without warranties of any kind, including implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

We do not guarantee uninterrupted, timely, secure, or error-free operation of the Services.

SECTION 17: LIMITATION OF LIABILITY
To the fullest extent permitted by law, Padel Directo, its partners, directors, officers, employees, affiliates, agents, contractors, service providers, licensors, or Shopify and its affiliates shall not be liable for any injury, loss, claim, or damages of any kind, including direct, indirect, incidental, punitive, special, or consequential damages.

SECTION 18: INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Padel Directo, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any claim, liability, damage, or expense arising from your violation of these Terms, your breach of any law, or your misuse of the Services.

SECTION 19: SEVERABILITY
If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall still be enforceable to the maximum extent permitted by law and shall be considered severed from these Terms without affecting the validity of the remaining provisions.

SECTION 20: WAIVER; ENTIRE AGREEMENT
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

These Terms of Service and any policies posted by us on this site constitute the entire agreement between you and us and govern your use of the Services.

SECTION 21: ASSIGNMENT
You may not assign or transfer this Agreement or your rights or obligations without our prior written consent. Any attempt to do so will be considered void.

We may assign or transfer these Terms and our rights and obligations without notice or consent.

SECTION 22: GOVERNING LAW
These Terms of Service shall be governed and interpreted in accordance with the laws of Spain. Any dispute arising from the access to or use of this website or the services provided by Padel Directo shall be subject to the jurisdiction of the competent courts of Spain, unless otherwise required by applicable law.

SECTION 23: HEADINGS
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 24: CHANGES TO THE TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, modify, or replace any part of these Terms by posting updates on our website. It is your responsibility to check the website periodically for changes. Continued use of the Services after changes are posted constitutes acceptance of those changes.

Contact:

Store Name: Padel Directo
Registered Trade Name: Prime Padel Spain SL
VAT: ESB23987241
Business Address: Calle del Escudo 36, 29688 Estepona, Málaga, Spain
Phone Number: +34 691 45 24 51
Email: info@padeldirecto.com
Customer Service Hours: 9:00 AM to 5:00 PM, Monday to Friday
Time Zone: (GMT+01:00) Central European Standard Time (Madrid)